Refund policy
If your purchase needs attention, start by contacting info@teexaro.com. This policy sets out the return conditions, postage responsibilities, and refund steps for clothing bought from Teexaro Store.
Eligibility before you send anything back
Request an ordinary return within 30 calendar days after receiving your item. This includes a change of mind or a size that does not fit. Clothing must be unworn apart from reasonable indoor try-on, unwashed, unaltered, undamaged, and in its original condition with all supplied tags and accessories. Opening packaging to inspect the item is allowed. Customer-caused damage, alterations, or missing components make an item ineligible for an ordinary return.
These conditions do not exclude a valid claim for goods that arrived damaged, defective, or incorrect. Mandatory consumer rights are not limited by the ordinary return window or by packaging damaged during delivery.
The return process
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Email info@teexaro.com within 30 calendar days of receipt with your order number, the item, and the reason for return.
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Wait for return authorization and mailing instructions. Our response target is within 24–48 business hours. A delayed response does not change the date of your original request.
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After authorization, send the parcel within 14 calendar days to the address below, with secure packaging and your order number. Retain proof of postage and tracking.
Authorized return address: 747 Willow Brook Rd, Chesapeake, VA 23320-3556, United States
Do not mail a return or deliver a package in person without authorization. Authorization is used to check eligibility and route the parcel, not to refuse a return that meets this policy. Use the original packaging where available, or suitable protective packaging.
Who pays for a return
| Reason | Return postage | Restocking fee |
|---|---|---|
| Change of mind or customer-selected size | You arrange and pay the actual carrier charge | USD 0.00 |
| Verified damage, defect, or wrong item supplied | We provide a prepaid label or another no-cost return arrangement | USD 0.00 |
For an ordinary return, the refund covers the item price paid and applicable refundable tax. Original outbound shipping is not refunded except where law requires it. If outbound shipping was free, no uncharged shipping fee is deducted later.
When the problem is with the item we supplied
Contact info@teexaro.com within 30 calendar days after receipt with clear photographs of the item and relevant packaging. If photographs cannot reasonably be provided, we will help with another way to verify the issue.
After verification, we arrange a free replacement or initiate a full refund within 3–5 business days, confirming the remedy with you. We pay all required return and replacement shipping. A refund includes the affected item's price, applicable tax, and any original outbound shipping charge paid on the order. The same original shipping charge is refunded only once. When the entire order is affected and refunded, the full original payment is refunded. We do not require store credit in place of an eligible money refund.
Replacement delivery includes transit after the replacement is dispatched; the 3–5-business-day remedy period is not a guaranteed delivery date. Legal rights that cannot be waived remain available where applicable.
From receipt of the return to your refund
Once a return arrives, we inspect it and email an approval or a specific reason for refusal within 3 business days. Approved ordinary-return refunds are initiated to the original payment method within 5–7 calendar days after approval. Verified damage, defect, and wrong-item remedies follow the separate 3–5-business-day timeline above; the ordinary-return period is not added to it. A shorter legal deadline takes priority where applicable.
Your bank or card issuer may need additional time to post the credit. Check the account and ask the payment provider about pending refunds. If you still cannot locate it, email info@teexaro.com or call +1 (941) 310-2576 so we can check the status.
Choosing another item or canceling an order
We do not offer direct size or style exchanges. Return an eligible item for a refund and place a new order at https://teexaro.com. This does not prevent a free replacement for a verified seller-caused problem.
For cancellation or a change, contact info@teexaro.com immediately. Routine cancellations can be made only before dispatch or production begins and are subject to confirmation. When we approve cancellation of the whole order, we refund the full payment, including shipping. A canceled part of an order receives the affected item's payment, applicable tax, and related unincurred shipping charges. This restriction does not remove rights for shipping delays, non-fulfillment, or defective goods.
Support
Teexaro Store — https://teexaro.com
Email: info@teexaro.com | Telephone: +1 (941) 310-2576
Company, shipping, and authorized return address: 747 Willow Brook Rd, Chesapeake, VA 23320-3556, United States
Customer support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (EST/EDT), excluding public holidays; response target: within 24–48 business hours.